Date/Time:
Thursday, June 5, 2008
Time: 11:00am PDT | 2:00pm EDT

Speakers:
Dave Blaszkowsky, Director, Office of Interactive Disclosure, SEC
Tony Fragnito, CEO, XBRL International
Philip Moyer, CEO, EDGAR Online
Diane Mueller, VP of XBRL Development, JustSystems

Join this timely and important webinar to learn how XBRL can help to transform your business, dramatically simplifying filing and reporting and improving transparency and information access in ways never before imaginable. XBRL turns flat, one-dimensional information into live, interactive information that reveals its full context. Suddenly, financial data is universally accessible, richly contextual and highly comparable.

This Webinar will address:

• How companies can produce, share, and file more accurate information thereby improving the consistency and integrity of their financial picture
• How practitioners can free themselves from the re-keying of data to focus on the production of accurate and consistent financials
• How XBRL will enable analysts, investors, and the masses the ability to access near real-time dynamic financial information
• How to get in the game incrementally with a pilot phase implementation and gain experience working with XBRL and enabling technologies

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Date/Time:
Wednesday, June 4, 2008
Time: 2:00 PM EDT | 11:00 AM PDT

Featured Presenters:
Bob Williamson, Maintenance Technology Contributing Editor & Strategic Work Systems, Inc. Consultant
George Florentine, Flatirons VP of High Technology Content and Technical Publishing

Documents are often taken for granted, especially in the realm of plant and equipment maintenance. In some instances, proper, complete and current documentation is not available because the scale and complexity of these documents makes them hard to be kept updated. When we think about the times updates were left out, changes were not made, and portions just went missing, it’s no wonder problems increase and reactive maintenance prevails. This can create serious risk in maintenance operations, as crews execute tasks based on out-of-date methods and procedures. Additionally, the sheer scale of these documents makes it difficult to efficiently target information so that maintenance crews have exactly what they need, when they need it.

This Webinar will address:

• How to capture the knowledge of operations and maintenance personnel who have performed the tasks before and found a better way
• How to target information so that maintenance crews have exactly what they need, when they need it
• Case examples that show how some businesses have used dynamic document control, authoring and retrieval systems to increase the velocity of repairs and maintenance, reduce errors, and improve equipment performance
• How to leverage existing or multiple legacy systems and formats to better manage and control documents
• Best practices on document creation, management and delivery to help dramatically reduce mean time to repair, increase throughput and reduce the risk of mistakes, accidents and rework

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Date/Time:
Wednesday, May 21, 2008
Time: 12:00 PM Eastern (9:00 AM Pacific, 4:00pm GMT)

Speaker:
Sophie Hurst, Senior Product Marketing Manager, SDL
Howard Schwartz, VP Solutions, Trisoft
Paul Wlodarczyk, VP Solutions Consulting, JustSystems

Communicate with your customers more effectively and efficiently
Learn how to create, structure and manage technical content for global markets

Demands to update and distribute technical information across different markets are driving global companies to rethink how they create, reuse and publish content. To address these challenges, technical publication organizations are adapting new techniques for authoring content for global customers, reusing that content across formats and channels, and then transforming that content into publications relevant for target markets and segments. The new mantra is “write once, translate once, and publish as needed”.

So how do you effectively reach your global audience while maintaining competitive edge?

Attend this educational webinar on May 21st to learn about new techniques and methodologies for authoring for audiences world-wide, and sharing, and publishing content across the global organization

This webinar will address:

• how to develop high quality content that can be easily reused and shared
• the role of XML-based standards like DITA in contemporary content architectures
• best practices for integrating content reuse and translation processes
• integrating translation management throughout the content lifecycle

Register Now!

Accelerate Documentation Cycles with the New XMetaL Reviewer

XMetaL Reviewer gives contributors, domain experts and reviewers across the enterprise a convenient, web-based environment to provide feedback on critical pieces of content in real-time and in context. By capturing and preserving comments across drafts, XMetaL Reviewer eliminates miscommunication, backtracking, multiple versioning and process delays. To find out more, join one of our webinars and see how XMetaL Reviewer can help your business!

May 22, 2008 at 10:00am GMT
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Speaker:
Tom Magliery, XML Technology Specialist, JustSystems

Congratulations! You have the green light to adopt a DITA strategy. As you start planning, you may recognize that your content doesn’t fall into the pre-defined categories of Concepts, Tasks or References. Consider specialization. Specialization is a key feature of DITA that allows DITA information types to be customized for the authoring and publishing needs of your organization.

To get you started, Tom Magliery of JustSystems will review things to consider when evaluating the need to specialize. Tom will walk through steps to design a specialization and through a live demonstration, show a practical example of how to specialize.

What you'll learn:

• How specialization works
• How much you would need to specialize DITA to make it work for your team
• Best practices when planning a specialization
• How to specialize through a live demonstration, examples and practical use cases

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Speakers:
Tom Maurer, Senior Director, Global Industry Marketing, Siemens PLM Software
Jeff Deskins, Principal Consultant, JustSystems

Moderator:
Kevin Parker, Editorial Director, Manufacturing Business Technology

Documents are a key part of manufacturing processes, from requirements and specifications, to bills, parts lists, marketing materials and technical maintenance manuals. Documents are portable, persistent and provide the context that people need to understand information. But documents are typically a snapshot in time, providing a static view of a dynamic business. This static nature can result in design, development and maintenance delays, mistakes, rework costs and compliance issues that can rapidly erode profit margins, customer loyalty and time-to-market advantages.

View this timely and important broadcast to learn how dynamic documents can dramatically improve information transfer and collaboration in product lifecycle management (PLM) and maintenance repair and operations (MRO).

You will learn:

• How to transform documents from static artifacts to dynamic applications
• How to ensure accurate, real-time information transfer in collaborative and concurrent design and development processes—internally and externally
• How to reduce the publishing costs and improve the accuracy and relevance of field maintenance manuals, policies, procedures and marketing materials
• How XML is evolving in its role as the foundation for information management in manufacturing today
• How dynamic documents can help you meet product launch schedules
• How to target documentation to product variance and markets

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Produced By: AIIM - The ECM Association

Documents do not have to be snapshots of a point in time. By pulling together technologies such as XML-based authoring and publishing tools and connecting to live data, documents can become dynamic and interactive — alive in a sense. Rather than creating and then updating the same document with different versions, a document can really begin to work for you by pulling live data so that it’s always up-to-date.

Join us to understand dynamic documents and how this new approach helps to transform information sharing and other document-centric processes.

What you’ll learn:

• How to take structured data to next level by giving documents direct, persistent links back to its native sources, ensuring the documents and the systems of record are always in sync
• How to share and collaborate on the document without ever breaking the connection to this live data
• How to edit and interact with documents as if they were business applications against backend data sources and live enterprise information
• A framework for “taking an inventory” of your document-centric processes and understanding the priority for embracing this new approach
• Practical advice through use cases to learn how to leverage live, interactive documents to avoid providing inaccurate or out-of-date information to the end user.

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Speaker:
Su-Laine Yeo, Interaction Design Specialist, JustSystems

An exclusive STC Member Webinar

Do you feel you’ve taken conditional text to the max – and maybe beyond – in your current documentation suite? DITA, the gold standard for supporting content reuse, includes highly scalable and flexible ways to conditionalize content so that you can deliver more customized content from a small and efficient set of source files.

In this webinar, you’ll learn:

• How DITA conditions can work seamlessly in multiple output formats
• How DITA can handle multiple conditions, such as multiple platforms AND audiences
• A step-by-step process for creating conditional content and creating filtered deliverables
• How working with an XML standard can be more intuitive than working with conditional text in proprietary file formats

This session is appropriate for writers who understand basic XML concepts, and are thinking of moving to DITA. Practical examples will be used throughout.

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Speakers:
Chip Gettinger, VP, Services and Sales Support, Astoria Software
Jeff Deskins, Principal Consultant, JustSystems

Moderator:
Scott Abel, The Content Wrangler

The pressures product documentation departments face in today’s content-filled world isn’t just about reducing costs, it’s also about generating more with what you have.

Join Scott Abel of The Content Wrangler and panel of experts from JustSystems and Astoria, as they discuss the move to dynamic content and why it’s important to your organization. Most importantly, you’ll learn how to “future-proof” your organization as we move to a more interactive world.

What you’ll learn:

• What is dynamic content
• Benefits of dynamic content for customer deliverables
• Key steps to delivering content dynamically
• Managing dynamic content for global, localized deliveries
• Improving authoring, management and accessibility of content for increased customer satisfaction
• Success examples and industry trends

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Speakers:
Jason Bloomberg, Managing Partner, ZapThink
Jake Sorofman, VP, Marketing, JustSystems

View this timely and important webinar to learn how the convergence of data and documents in a Service-Oriented Architecture environment can help your enterprise optimize document-centric processes, driving down costs, mitigating risk and dramatically improving business responsiveness.

What you’ll learn:

• Strategic insights into the emerging role of documents as both an information source and an application framework for SOA
• How to identify document-centric processes as candidates for SOA-based transformation
• The principles for an action plan, including a framework for organizing for success
• Case study examples of how document-centric SOA is being leveraged by high performance companies today

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Speakers:
Allison Smith, Research Director, AMR Research
Mike Power, Consulting Manager, Life Sciences Supply Chain, BearingPoint
Paul Wlodarczyk, VP, Solutions Consulting, JustSystems

Moderator:
Michelle Hoffman, Editor in Chief, Pharmaceutical Technology

Presented by Pharmaceutical Technology and BioPharm International

Today, most pharmaceutical companies still rely on error-prone, manual recipe-management approaches. Master recipes are treated as static and disconnected documents, leading to delays in technology transfer and errors as formulations are entered into execution and quality management systems. Recipe standardization and management can improve every aspect of the product lifecycle, from late-stage discovery through clinical and commercial manufacturing.

View this informational Webinar and learn:

• How to ensure that critical process parameters and their ranges are documented in a uniform way
• What approaches for standardizing recipe management will mitigate risk and accelerate time to market
• How to migrate to standards-based recipe-management practices

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Presented By: KMWorld

XML and Darwin Information Typing Architecture (DITA) hold the promise of incremental adoption — using select DITA capabilities to start quickly and easily, then investing more over time as your content strategy evolves and expands. But every enterprise is different and every organization is at a different level of readiness for full DITA adoption. How do you know where to begin? How do you plan for and manage the required investment and associated ROI? How do you move the enterprise content strategy from the back room to the board room and develop a framework for success?

You will learn how to:

• Assess the benefits of uniting enterprise content using DITA and XML for automation, efficiency and content re-use
• Employ a graduated approach to DITA investment using the DITA Maturity Model
• Quantify the savings of universal knowledge management before you launch into DITA adoption
• Assess your own capabilities and goals relative to the DITA Maturity Model and choose the initial adoption level to suit your enterprise

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Presenters:
Rod Nelsestuen, Senior Analyst, TowerGroup
Paul Wlodarczyk, VP, Solutions Consulting, JustSystems

Information is the lifeblood of financial services companies. Whether you’re in the banking, insurance or brokerage markets, producing accurate, up-to-date value-added informational content is what sets you apart from the competition in today’s web-enabled world. And even more critical is that the information you publish, in the form of proposals, policies or research, is timely and customized to meet ever-changing client expectations and regulatory requirements.

With guest speaker, Rod Nelsestuen, Senior Analyst of TowerGroup, this informational webinar will review how to deliver highly responsive and personalized content to more mediums, while reducing publishing and maintenance costs. You will learn

• How to assemble and publish customized quality content that meets regulations and fulfills client expectations.
• Key considerations for avoiding errors and delays in the information creation process that could be detrimental to the business.
• How to lower the costs of information publishing to the Web, print, mobile devices or other mediums. Best practices for producing and distributing your informational content efficiently and securely.
• Considerations for the involvement of select subject matter experts in the content creation and collaboration process.

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Presenters:
Speaker: Jeff Deskins, Principal Consultant

An exclusive STC Member Webinar

DITA (Darwin Information Type Architecture) gained popularity in the technology industry as a key standard for single source approach and is now a serious contender in a variety of industries such as financial services and publishing as a better way to manage content. This informative Webinar reviews all the key considerations to keep in mind when researching, planning and implementing a DITA project. Join us and walk away knowing how DITA can deliver the cost and time savings for your organization. Here’s what you’ll learn:

• How to building a business case for DITA
• How to create a DITA tool checklist
• Key points for setting up your information architecture
• How to define topic templates, conditional text and metadata
• Considerations for specialization
• How to customize DITA output
• Considerations for training end users

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Presenters:
Speaker: Amber Swope, JustSystems

The recent introduction of standards, such as DITA, allows different departments within an organization to repurpose and reuse content from a single source. The major benefits to this strategy are reducing work by eliminating redundant content creation and improving quality by updating and maintaining a single source for the content. For example, product description content produced in Marketing for a product datasheet can now be easily leveraged in different departments – in Customer Support for the Web portal or Technical Publications for the online Help system. Join this Webinar to learn the key things your department should consider before sharing content across different departments. Get answers to questions like:

• What are the key things the organization as a whole should keep in mind regarding processes?
• What are the initial steps to consider before you share content outside the department?
• How do you best manage the content to keep other departments updated?
• What are the key guidelines and processes that need to be set?
• How to manage controlled and dynamic content?

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Presenters:
Guy Creese, Analyst, Burton Group
Paul Wlodarczyk, VP, Solutions Consulting, JustSystems
Bryant Duhon, Editor, AIIM E-DOC Magazine

Produced By: AIIM - The ECM Association

It's often said that information is the lifeblood of your business. When information IS your business, it becomes even more important to control your content and produce high-quality, value-add information that sets you apart from the competition. Whether you're publishing financial reports, analyst reports, daily news, or other information as your customer value, there is no room for error, delay, or inefficiencies. By creating and storing content in a structured way, your knowledge assets can more easily be searched and leveraged for future use and value.

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Presenters:
Yas Etessam, JustSystems
Angie Hirata, JustSystems

DITA has gained traction so quickly because it allows organizations to easily repurpose and reuse content for multiple channels and languages – resolving two business challenges companies face when producing complex informational content. Although DITA’s growth began in technical publications, many organizations today have adopted DITA for different applications such as in technical support and policies and procedures.

Join us in this educational webinar to learn how DITA is applied at organizations such as Tellabs and Sybase. Also, as OASIS is set to release the DITA 1.1 specification, Yas Etessam, a member of the OASIS DITA Technical Committee, will talk about the two major themes: support for printed books and glossaries and increased extensibility, and how the new features can benefit your DITA implementation.

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Presenters:
Amber Swope, JustSystems

If you’re moving to DITA, one of the first things to consider during your planning phase is your information architecture. The proper information architecture is a requirement for successful content reuse with DITA and in the long run a well developed IA will save you time and money.

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Presenters:
Rizwan Virk, CambridgeDocs
Jeff Deskins, JustSystems

If you’re moving to structured, topic-based authoring with XML, you may be thinking about how to convert legacy content from Word. View this webinar with guest speaker Rizwan Virk, CambridgeDocs, to learn best practices on moving to XML.

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Presenter:
John Klaren, JustSystems

Innovation today means accessing and combining existing content and data in new ways. In this Webinar, find out how to leverage an XML-based compound document framework to mash-up data and content from various sources in one live interface. A live demo session will walk attendees through the steps of using dynamic compound documents with multiple XML schemas, and for engineering specifications.

View this informative webinar with a live demo session on generating a dynamic compound document by combining data and content from various sources. Learn how it can apply to your organization.

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Presenter:
Art Kedzierski, Tellabs

In the evolving and demanding world of telecommunications, Tellabs supports telecom service providers with the design, development, and deployment of wireline, wireless, and cable solutions worldwide. But with each unique solution deployment requires knowledge transfer from engineers to field service staff to ensure a smooth system upgrade. Learn how Tellabs' New Product Introduction group used DITA to transition to customer-centric writing.

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Presenters:
Andrew VanConas, Quadralay
Amber Swope, JustSystems

User assistance encompasses a range of output formats, including printed manuals, catalogs or training materials, Web site content, online Help systems, Web-based tutorials. By moving to the structured architecture provided by DITA, you can improve your content development process and take advantage of the flexibility that XML source allows for multi-channel publishing. In this Webinar, we discuss the advantages of moving to DITA for delivering UA content to multiple formats, audiences and languages.

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Presenters:
Mike Axelrod, Solution Architect, Excellus BlueCross BlueShield
Paul Wlodarczyk, VP, Solutions Consulting, JustSystems

Mash-ups were born out of consumer websites – but why the buzz with Enterprise Mash-Ups?

In this webcast, featuring Mike Axelrod from Excellus BlueCross BlueShield, we will discuss examples in the insurance industry where customer information is the business' main asset and thrust behind new products, customer loyalty, and profitability. See how an interactive enterprise mash-up empowers call center workers to pull content from multiple sources into a single screen, and then write updated data back to the repository. Find out how mash-ups can enable call center staff to interact with customers in a manner that supports human conversation—unpredictable, spontaneous and free-flowing – while still supporting the business and compliance requirements of capturing transactional data.

And from an IT perspective, learn how to create a mash-up framework that maintains data integrity, security, and compliance.

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Presenter:
Bob Zebian, Information Architect, Sterling Commerce

When the mission at Sterling Commerce shifted to focus on providing customers with "solutions" instead of products, and to step up efforts to deliver not just customer "satisfaction" but customer "delight", the documentation team knew it had to change its ways. The traditional forms of documentation simply weren't going to support these new corporate mandates. View this archive where guest speaker, Bob Zebian, Sterling Commerce, discusses how the company migrated to topic-based content authoring and management.

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Presenter:
Bret Freeman, Principal Consultant

Documenting policies and procedures across HR, legal, and operations in order to meet various regulatory and industry compliance requirements can be a complex task. But automation can take the manual effort and guesswork out of compliance. Use technology-enabled processes to manage high volumes of content, deliver up-to-date information to staff or regulatory bodies — and ensure compliance by publishing that information with speed and efficiency.

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Presenters:
Rob Kimm, Medtronic and Bill Trippe, Gilbane Group

While documentation is a necessary deliverable for all companies, its value and contribution to bottomline business results is often underestimated and overlooked.

For Medtronic, one of the world's most innovative medical device manufacturers, documentation is much more than a checkbox on a product release timeline—it is a direct link to customer satisfaction and patient well-being. In this webinar, Medtronic's Rob Kimm and Gilbane Group's Bill Trippe discuss Medtronic's approach to delivering a better customer experience while also ensuring compliance with regulations that impact technical documentation.

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Presenters:
Bernard Aschwanden, Bright Path Solutions & Jeff Deskins, Principal Consultant, JustSystems

Are you using unstructured FrameMaker and thinking about moving to structured, topic-based authoring with XML? View this webinar with guest speaker Bright Path Solutions' Bernard Aschwanden – expert and trainer on XML-based content – to learn best practices on moving to XML.

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Presenter:
Greg Dierickse, EMC Documentum and Tom Magliery, XML Technology Consultant, JustSystems

Content management is critical to the success of your product information, whether for your website, on the intranet or in printed materials. Content management and authoring in a single platform provides the foundation for creating high quality and consistent product information. Guest speaker, Greg Dierickse, Senior Product Marketing Manager – Interactive Content Solutions at EMC Documentum, joins us to discuss the steps to building a successful end-to-end content authoring and management solution.

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Presenter:
Jerry Silver, Director of Product Management

One of the key advantages of authoring content in XML is to publish from a single source to multiple formats, while being enable to personalize documents. By separating content from presentation, writers and experts can focus on what they do best – and leave the publishing up to XMetaL and the DITA Open Toolkit. View this webinar to learn how to publish to PDF, HTML, and Help files from one source of content.

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Presenter:
Paul Wlodarczyk, VP, Solutions Consulting

With document-based content doubling in volume annually and in the face of increasing regulatory requirements, it’s more important than ever for content creation and approval to be fast and accurate. Many organizations are finding that their existing approach to creating and reviewing business content is breaking under the pressure, especially for large or complex documents and when diverse teams of authors, subject matter experts, and approval authorities are involved in the process. In short, e-mail, Word, and PDF simply aren’t enough. View this webinar to discover three keys to accelerating authoring, review, and approval with topic-oriented collaboration – a best practice that assure timely, accurate, and authentic documents that meet the demands of your business.

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Presenter:
Arona Primalani, Principal Consultant

"Composite applications" or "enterprise mash-ups" and "mashboards" are recent buzzwords. Do these have real business impact? View this webinar and learn why Nippon Chemi-Con, a $1B electronics components manufacturer, abandoned a traditional business intelligence (BI) solution for a XML-powered enterprise mashboard that helped them dramatically optimize operational efficiencies and reduce waste.

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Presenter:
Bret Freeman, Director, Content Lifecycle Solutions

If you’re looking at XML and DITA for content authoring, there are many moving parts to consider, including how you’re going to manage and publish the content that you author in XML. What are the advantages of using a content management system with DITA? What are the options? In this Webinar, Bret provided a step-by-step roadmap for easing into DITA for content authoring and management.

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Presenter:
Jerry Silver, Director of Product Management

Recent studies have found that poor experience with product documentation is one of the primary causes of customer dissatisfaction. DITA and XML can improve your documentation and your customers’ experience of your products by enabling consistent information in multiple channels; timely updates to content in one or more languages; and more personalized and relevant content. Learn how topic-level authoring, reuse, and dynamic publishing improve customer satisfaction.

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Presenter:
Yas Etessam, XML Consultant, JustSystems, Inc.

Specialization is a key feature of DITA that allows information types to be customized for the authoring and publishing needs of your organization and industry. DITA specialization drastically simplifies the process of creating new DTDs for your unique information types.

View this Webinar to learn how to provide a tailor-made authoring environment based on specialized DTDs complete with templates, stylesheets, custom menus and metadata dialogs.

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Presenter:
Bret Freeman, Director, Content Lifecycle Solutions, JustSystems, Inc.

You already know that DITA is the new XML content authoring and management standard that boasts extreme productivity and cost-savings, as well as revenue opportunities. But how can you build your case to the executives to get the green light? View this Webinar to learn how to calculate cost savings, process improvement and Return on Investment (ROI) to help you make the case for a move to DITA.

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Presenters:
Beth Gold-Bernstein, VP Strategic Products and Services, ebizQ
Paul Wlodarczyk, VP of Solutions Consulting, JustSystems, Inc.

View this webinar and learn how mash-ups are evolving to enable business solutions including management dashboards, financial reporting and analysis, manufacturing inventory control, call center agent integration, as well as other applications.

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Presenters:
Maria Brownstein, Sr. Engineering Manager, Sybase Inc.
Bret Freeman, Director, Content Lifecycle Solutions, JustSystems, Inc.

Sybase and JustSystems discusses 7 things you need to know before getting started in your information architecture project. Special guest speaker Maria Brownstein shares best practices from a real-world content lifecycle implementation in Sybase's technical publications department that manages documentation for 7 major product lines, over 60 products and solutions, in multiple languages.

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Presenters:
Chad Jackson, Research Director, Aberdeen Group
Suzanne Escoffier, Sr. Manager, Consumer Information Development, Symantec Corp
Bret Freeman, Director, Content Lifecycle Solutions, JustSystems, Inc.

Viewing this informative archived Webinar to learn how processes and technologies can help you meet product launch and publication dates – on budget, with fewer resources, and in multiple languages. Chad Jackson, Aberdeen Group, reveals the 6 keys to success for your team to create on-time, cost-effective, and easy-to-read documentation in different languages. Suzanne Escoffier, Symantec, shares best practices that have allowed her documentation team to accelerate time-to-market of their software while improving accuracy and quality of the documentation.

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Presenters:
Larry Fulton, Senior Analyst, Forrester Research
Sriram Padmanabhan, DB2 XML Chief Architect, IBM
Paul Wlodarczyk, VP of Solutions & Services, JustSystems, Inc.

View this Webinar to hear how Nippon Chemi-Con, a $1B electronics component manufacturer, was able to speed product delivery and reduce costs by unifying production, inventory, and order management across all its production sites through one flexible, enterprise-wide interface. Forrester analyst, Larry Fulton, discusses the advantages of building systems with a Service-Oriented Architecture and tips for implementing SOA in your organization.

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