Date: Thursday, June 7, 2012
Time: 11:00 am PDT | 2:00 pm EDT

Moving to component content management is more than adopting a new tool; it changes the way you work. When implementing that kind of change, your success depends on the people. Writers adopting new XML systems struggle with the training they receive. Often, it is disconnected from their daily work and real-world challenges. Managers are nervous about the potential impact to business deliverables that can result from such a disconnect.

To avoid this, Cisco created customized training that integrated ‘using the tools’ with their business processes. The training was developed through a collaborative development process between Cisco stakeholders and learning consultants from Lasselle-Ramsay.

The result was a hands-on workshop where students were able to work with real-world content and training delivered by Cisco writers to ensure credibility. Student evaluations and rapid time to mastery were used to validate the effectiveness of the approach.

In this webinar, representatives from the team identity the key success factors in this case study and why this approach should be adopted as a best practice by teams moving to a new, structured approach to developing and delivering their content.

About the Presenters:

Helen Cavender works at Brocade Communications. Prior to that, she spent 13 years in technical documentation at Cisco Systems, Inc. At Cisco Helen was part of building out the CMS solution for the central Cisco IOS documentation team and served as the XML management sponsor during the implementation of their current system.

Joan Lasselle is President and founder of Lasselle-Ramsay, Inc. Lasselle-Ramsay provides custom learning and content services. They have worked with Cisco on a broad range of technical communication and learning projects for over 10 years.

Linda Mendiola is a Senior Technical Writer at Cisco. She is a member of the training team that partnered with Lasselle-Ramsay to develop a customized training course when her documentation department transitioned to a DITA XML system. She then delivered the instructor-led training, lending her unique perspective as both trainer and user.

Register for the Webinar today!

Planning to move your content to XML? Whether it’s because you’re looking to reduce costs across the organization or to streamline your information creation process, there are a lot of things to consider. Surprisingly, the least of which is converting your content.

In this webinar, Julio Vazquez, Information Architect at SDI, will cover some of the rationale, considerations, people to influence, processes to examine and actions to take when moving forward with XML. Join us for this information-packed presentation.

Presenter:
Julio Vazquez is currently an Information Architect with SDI. Julio is a key principle who has designed and implemented publication solutions for various SDI clients. He uses his knowledge of technical communications, information architecture, previous publication experience, and investigatory skills to determine information solutions that best fit a client's needs. In his previous career with IBM, he was on the corporate team that defined DITA and wrote the first article on the language in April of 2002. He has presented at STC-Carolina, DITA East and DocTrain West and DITA North America on various topics. His first book on DITA, Practical DITA, presents an approach to understanding how to write using DITA from the ground up. He has also published a paper about indexing in the Center for Information Design Management (CIDM) Best Practices Newsletter and is a contributor to the Yahoo! DITA User's Group, a founder of the RTP DITA User's Group, and a staunch DITA advocate.

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A Live Demo of Structured Authoring and Automated Publishing

Giving readers fast and easy access to information they need to get their jobs done is the goal of every technical writer, content developer, or content manager. But figuring out how to do this often means rethinking how you treat your content, choosing new authoring and publishing tools, and ensuring that the solution can adapt as technology changes. These changes take time and have many layers of complexity. The good news is that sticking to industry best practices and proven tools helps simplify the effort and puts you on the path to treating your content like a corporate asset.

In this live demo using XMetaL, an affordable content management system, and DITA, TechProse content strategist Paula Toth will show how TechProse helped a large, global shipping firm put the pieces together to reduce publication costs and production time, while also increasing reader satisfaction. During this webinar, Paula will cover:

• Identifying pains and drivers for change
• Creating solutions to address pain
• Selecting content for a pilot project
• Understanding the components of an automated authoring and publishing system
• Deciding when DITA is right
• Making decisions about authoring and publishing tools
• Content conversion
• Publishing to mutiple output targets
• Getting the results

Join us and learn how you can increase YOUR readers’ satisfaction with structured content and automated publishing!

Presenter:
Paula Toth, Best Practices Leader/Single Sorceress at TechProse, is passionate about giving readers quick and easy access to meaningful information that helps them get things done!

With 20 years of experience leading collaborative teams, she has time-tested methods for helping corporations envision how content assets can be put to work to increase user adoption of products and services. These methods include careful content curation, as well as automated content creation and delivery for web and print output targets to multiple devices. To do this, she uses efficient single-source and structured authoring techniques coupled with information architecture, taxonomy management, writing and formatting style standards, and topic-based reusable content. To these techniques, she adds careful selection of content management and automation tools. Paula is in very mindful that today’s content delivery systems and processes must adjust quickly to changing technology demands. With this approach she ensures that the cost of creating, storing, and publishing content is sustainable, and most importantly, readers have the best possible experience with the content.

Paula has done projects for FedEx, Tom Sawyer Software, Integral Systems, Wells Fargo Bank, and Safeway, to name just a few.

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The world's best XML structured authoring tool just got a whole lot better.

We are happy to announce the availability of XMetaL Author Enterprise 7.0. XMetaL has been improved in several areas including our leading support for DITA, world-class ease of use, and industry-leading platform flexibility and extensibility.

In 37 minutes, you will see demonstrations of many exciting new features in XMetaL Author Enterprise 7.0.

Highlights of the webinar include:

• Cross-file operations including Find and Spell Check
• First-class support for DITA 1.2
• Latest DITA OT plus DITA for Publishers
• XMetaL Assistants" popup helpers
• Concurrent licensing option
• ...and more!

Presenter:
Tom Magliery, XML Technology Specialist with JustSystems, is an expert on DITA and XML with 17+ years of experience in structured authoring and related technologies.

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This webinar describes DITA implementation plans designed for global product support. Learn about the kinds of problems faced by corporations as diverse as Ford, Emirates Airlines, and Disney Corporation. Any size of company can benefit from DITA and a minimalist approach to multilingual documentation.

XMetaL Author Enterprise from JustSystems is an XML editor with an interface familiar to anyone who can use a word processor, so getting up to speed is a matter of a couple of hours, not a couple of months. XMetaL Author Enterprise provides an out-of-the-box fully DITA-compliant solution designed for non-technical users.

Controlled English is a minimalist approach to user documents that follows the lead of DITA. Learn how XMetaL Author creates the structure and how Controlled English adds the simplification and consistency of terminology. To quote the famous Walt Disney lyric, "it's a small world".

Koala’s Modulux product is a lightweight topic repository that includes automatic version control, archive and permission management. Closely integrated with XMetaL Author, Modulux provides an automatic document manifest with an easy "find where used" search feature. And to meet globalisation demands, technical information can now be delivered by Koala’s Mobile4Docs directly to mobile devices.

The webinar provides an action packed 45 minutes of valuable information about DITA with real world examples, “how it’s done” templates, and action-plan frameworks.

About the Presenters:

• John Smart, President of Smart Communications, Inc. New York has 25+ years of experience in the development of controlled languages for maintenance and user documentation. The Smart Controlled English techniques are used in 190 countries.
• Tom Magliery, XML Technology Specialist with JustSystems, is an expert on DITA and XML with 17+ years of experience in structured authoring and related technologies.
• Gordon Dennis, Commercial Director of Koala Publishing Ltd, has 30+ years in software development and documentation projects. He has worked with XML since its introduction.

Facilitated by: Robin Shobbrook, Quality Manager, Koala Publishing Ltd. Robin has 30+ years in documentation development and is qualified to the standards of the International Software Testing Quality Board.

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Presenters:
Eric Neigher, National Sales Director, Across Systems Inc.
Tom Magliery, XML Technology Specialist, JustSystems

As XML continues to proliferate and become the standard format for technical writing and editing throughout nearly every industry, writers are presented with a challenge: how can I get the most out of XML, both from my software and from my writing itself? JustSystems and Congree are partnering up to show you how.

JustSystems XMetaL, the world’s premier XML authoring tool, and Congree, the industry-leading, controlled-English authoring assistant, are joining forces to demonstrate the power of XML authoring when paired with an easy-to-use, comprehensive, controlled-English plugin.

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Presenters from Stilo International:
Les Burnham, Chief Executive Officer
Patrick Baker, VP Development & Professional Services
Helen St. Denis, Conversion Services Manager

Content Conversion - Reduce costs, improve quality, shorten turnaround times, take control...

This webinar is being held in collaboration with our partner Stilo International and will present a new and simplified approach to converting legacy documents to DITA and other XML publishing environments.

Migrate is a cloud content conversion service from Stilo that enables users to upload Word, FrameMaker, RoboHelp and InDesign documents over the internet and convert them to DITA, in real time, on a pay-as-you-use basis. The Migrate conversion service is extremely scalable and provides benefits to organizations of all sizes - delivering greater control over content quality, improved turnaround times and lower production costs.

Attend this presentation and you will:

• Gain an understanding of the benefits of cloud content conversion over conventional conversion services
• Find out the potential for dramatic cost and time savings as documents can be converted with immediate results
• Learn how text and tables can be converted to standard or specialized DITA, images to SVG, equations to MathML and how highly complex conversion rules can be readily applied
• Discover how the Migrate Rules Editor can be used by non-technical users to interactively adjust pre-configured conversion rules and incrementally improve the DITA output quality
• Understand how XMetaL can be used and integrated into the conversion workflow for final improvements and quality assurance
• View a Migrate demo that showcases how to convert FrameMaker documents to DITA , risk free and at minimal cost
• See why Migrate is the DITA conversion service of choice for companies including IBM, Cisco Systems, GLOBALFOUNDRIES and STMicroelectronics

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Create, manage and re-use multiple content formats with IBM ECM and JustSystems

Under growing expectations from customers, businesses are increasingly expected to deliver product, service and support information in each customer’s native language, in the format they want, when they need it. Learn how IBM FileNet P8 and XMetaL Author Enterprise utilize open standards-based Darwin Information Typing Architecture (DITA) to enable easy re-use of content, shorten authoring time, virtually eliminate errors, and deliver complex content seamlessly to multiple channels.

IBM FileNet P8, together with JustSystems XMetaL Author Enterprise, enables organizations to replace error-prone and expensive copy/paste processes and create a more modern, “write once, use in many places” document management strategy. Integrated with IBM ECM, XMetaL Author Enterprise can:

Reduce the cost of content creation and maintenance through automation

Lower content translation costs

Reduce risk by publishing more accurate consistent and regulatory compliant content

Dramatically reduce localization costs

Accelerate time to market for documentation-dependent products and services

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Presenter:
Tom Magliery, XML Technology Specialist, JustSystems

You don't have to customize XMetaL Author to work with DITA — but you can. Everything works great right out of the box, but there are lots of optional ways to tailor the tool to your specific needs. Customizing the DITA OT is a big one — in fact, far too big for this little webinar. Instead we will look at all the little things you can do: from creating new templates to understanding our CSS design; from adding commands to the context menu to replacing XMetaL's auto-generated IDs with unique IDs of your own design. Join us for a motley mixture of modifications you can make to maximize your markup mastery!

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Using the InPlaceControl Interface to add custom viewer controls

Presenter:
Tom Magliery, XML Technology Specialist, JustSystems

XMetaL Author can already display many common graphic formats (PNG, JPG, GIF and several others), but many organizations use graphic formats beyond these "built-in" types, such as SVG or other vector or 3D formats. It's convenient to be able to view all of your images in the document while you are editing. For extending the built-in capabilities XMetaL provides a script interface called "InPlaceControl". With in-place controls customizers can add support for displaying additional image types—provided they can supply a third-party ActiveX control that is capable of displaying the images. In this talk we will show you the scripting techniques required to support arbitrary image formats using in-place controls.

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Presenter:
Murray Smith, Technical Service Manager, JustSystems

This webinar looks at new initiatives by JustSystems to help customers and partners configure DITA PDF output without any knowledge of the DITA Open Toolkit or XSLT. We demonstrate a possible software solution and discuss common scenarios where organizations might need assistance.

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Presenters:
Ryan Gold,Vice-President for Business Development, SDI Global Solutions

In this webinar find out how you and your customers can now have access to a full structured authoring environment through JustSystems and Ateneo Hosted Information Solution – a comprehensive product and service solution that enables the customer’s organization to transform source data into clear and concise product or business information that will support their information needs and enhance their customer’s business and product experience – without the upfront investment in editors, content management and publishing systems, as Ateneo is offered on Software-as-a-Service (SaaS) basis. Ateneo is being offered together with SDI Global Solutions, and comes with XMetaL as the standard editor.

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Presenter:
Mark Gross, Data Conversion Laboratory Inc.

Presentation discusses the results of interviews with the implementers of 12 DITA installations. Find out what they did right. What went wrong? What were the business drivers? How long did it really take? Learn from your peers across a broad range of industries what really happened, and learn how your expectations and results measure up.

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IBM FileNet P8 together with XMetaL Author Enterprise allows non-technical business users to leverage the powerful capabilities of DITA including reuse, versioning, reviewing, repurposing and multichannel publishing. See why DITA is the standard of choice for content-providing professionals ranging from engineering to human resources, from finance to technical publications.

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Presenters:
Joan Lasselle, Lasselle Ramsay & Ben Colburn, Courseware Development Lead, Education, Citrix Systems Inc.

To be successful with the move to structured content you need to communicate the rewards of XML and DITA in terms of what you are doing to improve the business, and you need to back them up with a financial analysis that supports your claims and provides the model to measure results. In other words, you need a business case. Organizations often focus on the financial impact of the move to structured content, in particular Cost Savings but neglect to think about how new tools and processes can bring about innovation. This webinar goes beyond a discussion of reuse metrics and ROI to help you understand how to present your initiative as an integral part of the business strategy, with real and measurable financial impact both through cost savings and increased capabilities. Through examples and case studies, this webinar will discuss: • How to align with your corporate goals and identify how the move will improve the business • Success factors for building a business cases • How to gather baseline data and define the benefits associated with the project • Generate an ROI • Looking at enhancing the business through new content capabilities

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Presenter:
Murray Smith, Technical Service Manager, JustSystems

This webinar looks at new initiatives by JustSystems to help customers and partners configure DITA PDF output without any knowledge of the DITA Open Toolkit or XSLT. We demonstrate a possible software solution and discuss common scenarios where organizations might need assistance.

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Presenter:
Su-Laine Yeo, Solutions Consultant, JustSystems

Since 2005, the Darwin Information Typing Architecture (DITA) XML standard has rapidly gained acceptance as a highly scalable and cost-effective basis for creating consistent, easily-localized, and audience-specific documents in multiple formats. The Teamcenter 8 Content Management module includes new features which enable teams to benefit from this powerful standard, while keeping their processes for documentation development and product development tightly synchronized. In this webinar, we'll look at what DITA is about and see what it means to write, collaborate, and publish in DITA using Teamcenter 8 and XMetaL Author Enterprise.

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Presenter:
Joe Gelb, Suite Solutions

This webinar, presented by JustSystems and Suite Solutions, illustrates how customers can utilize Microsoft SharePoint as a Component Content Management System while retaining the SharePoint user experience and usability. The webinar demonstrates how Suite Solutions can assist customers in building a component management infrastructure under the hood without compromising the high-end DITA authoring and publishing capabilities provided by JustSystems XMetaL product.

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Presenters:
Connell Gallagher, President, Cortona3D
Pen Clark, Senior Director, Marketing, JustSystems

The continued expansion and improvement of the Cortona3D Rapid Tools continues with the launch of version 5.1 in September 2010. As the leading provider of 3D technical publications tools, Cortona3D continually strives to improve and extend their products.

The latest additional feature in version 5.1 is a full XML authoring capability. By integrating JustSystems’ XMAX lightweight, easy-to-use XML editor into the Rapid Tools, subject matter experts are now able to work in a familiar word-processing interface, while hiding the complexity of the underlying XML to produce interactive 3D Technical Documentations.

This joint Cortona3D and JustSystems webinar provides you with an overview of the XMAX capabilities, the benefits of the integration in the Cortona3D Rapid Tools, as well as an overview of other features and improvements in the tools.

The 3 key areas demonstrated in a single user interface are:

• Rapid creation of 3D animations using existing CAD data
• Integrated editing of structured XML documentation using the built-in XMAX XML editor
• Synchronizing 3D animations with structured XML text segments

These and additional features offer a range of enhancements aimed at streamlining the authoring and workflow process, and improving 2D/3D illustration generation capabilities.

Additional features covered include:

• Improved data import - single Rapid Data Conversion module
• Expanding standards support
• Improved support for 2D/3D images
• Authoring process improvements
• Improvements in published output

View this webinar to see how you can speed up the development of higher quality user documentation for your products.

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Presenters:
Chip Gettinger, Vice President, XML Solutions, SDL
Tom Smith, Product Marketing Executive, SDL
Su-Laine Yeo, Solutions Consultant, JustSystems

Demands to update and distribute technical information across global markets are driving companies to rethink their content lifecycle and how they manage processes across diverse, multilingual markets. To address these challenges, companies are adapting new techniques for authoring content for global audiences, reusing it across publications and channels, and personalizing it for target markets and segments.

View this webinar to learn best practices and strategies for creating content that is customized and personalized for your diverse customer base.

This webinar addresses:

• How to develop high quality content that can be easily reused and shared
• Strategies for implementing content personalization
• How to improve the content lifecycle by incorporating an efficient review process
• The role of XML-based standards, like DITA, in contemporary content architectures

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Presenter:
Kevin Lanham, Professional Services Engineer, SiberLogic

Learn how to conquer the complexity of S1000D using integrated tools from SiberLogic and JustSystems.

Author
See how easy it is to create S1000D data modules, including a Descriptive data module with a list and table, a Procedural data module with steps and warnings, an IPD DM, a Fault Isolation DM, a Check List DM, and a Maintenance Planning DM. Automatically generate the data module XML with its DMC. Add an illustration.

Manage
See how to easily navigate the S1000D CSDB from XMetaL using the SNS Browser. Easily preview a data module and an image. Avoid authoring conflicts, list prior versions of a data module or a graphic, and rollback to prior versions of a data module or a graphic. Easily add cross references inside one data module and to other data modules. Traceback data module cross references (DMrefs) and illustration references. Use automated workflow to help manage the complexity. See easy to use review features.

Publish
Publish S1000D Content. Automatically create a publication module for the SNS project. Re-sequence publication module entries and publish an IETP or PDF. See the IETP in the IETP Viewer.

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Presenters:
David Trousdale, Lasselle-Ramsay
Tom Voltz, Lasselle-Ramsay

Structured authoring with XML and DITA has introduced a new way for technical writers to understand, create, and update content. This webinar gives an overview and practical introduction to authoring using XMetaL Author as the authoring tool to perform everyday technical writing tasks. It emphasizes how authoring in a structured environment differs from an unstructured approach.

Topics covered include:

• General editing
• Re-using content
• Using conditional text
• Creating multiple outputs including HTML and PDF

The webinar shows how using XMetaL ensures the XML content you develop is fully DITA compliant.

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Moderator:
Andy Moore, Publisher, KM magazine

Presenter:
Pen Clark, Director of Marketing, JustSystems

This webinar covers some basic but often overlooked architectural aspects of DITA that can be leveraged during implementation that will help achieve the following:

• Reduce training costs and timelines
• Increase consistency and productivity
• Reduce stylesheet customizations
• Broaden the relevance of DITA in an organization

Specifically we review how better content planning and mapping, DITA specialization, customized toolsets and content re-use planning can make sure a DITA implementation goes well. We highlight how organizations can ensure that DITA done well provides the following benefits:

• Consistent content and structure
• Ease of reuse
• Shorter production schedules and better utilization of writers
• Semantically rich content

Upfront investment in a content strategy when implementing DITA pays big dividends later in the project!

This is a business level webinar covering concepts and approaches, technical knowledge of DITA or XML is not required.

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Speakers:
Georgios Arvanitidis, Senior Consultant/Project Manager, Schema
Sebastian Göttel, Director Sales, Schema
Rory Barratt, EMEA Marketing Manager, JustSystems

Documents are created just about everywhere in the pharmaceutical industry. To manage interrelated documents, collaboratively created and updated, versioned and published to different targets can often turn into a nightmare. With XML authoring, recurrent tasks such as applying repetitive changes to similar documents or assuring quality for cross-referencing, can finally be automated.

During the webinar case study, JustSystems and SCHEMA explains how XML authoring makes document creation and modification more efficient and even safer for pharmaceutical companies. Using cases from different fields (validation documents, clinical study reports and labeling documents) this webcast outlines the potential of this approach to document handling.

Key Learning Objectives:

• Why collaboratively creating and updating documents is complex
• How to optimize these document-related processes
• How others already use XML-related methods and technologies to create a business advantage

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Presenter:
Tom Voltz, Technology Manager, Lasselle-Ramsay

In this second webinar, Tom Voltz walks through a simplified example of how to construct a DITA architecture for a documentation set. The example demonstrates how the right approach will simplify the DITA authoring, managing, and publishing content.

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Presenter:
Tom Voltz, Technology Manager, Lasselle-Ramsay

Tom Voltz from Lasselle-Ramsay presents some of the most important but frequently overlooked architectural aspects of DITA that you can leverage to improve and simplify your DITA adoption process. The right DITA architectural approach will

• dramatically decrease training costs
• increase consistency and accuracy of your content
• simplify your stylesheet customization

Proper implementation sets you up for success. Learn how in this first of a two-part series.

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Presenter:
Simon Bate, Scriptorium

Part of the "Things to Consider when Moving to DITA" Webinar Series Presented Jointly with Scriptorium Publishing

Microsoft Word is the default writing platform for many groups for one reason: almost everyone has it. If you have been creating and maintaining content in Microsoft Word and are now considering moving to structured, topic-based authoring using DITA, this webinar will get you off to a good start. Additionally, if you take direct contributions from non-writers who use Microsoft Word, this webinar will help you create new processes to convert the contributions to DITA in an on-going basis. The techniques described in this webinar range from the tools that are a part of Microsoft Word to relatively inexpensive third-party tools.

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Presenter:
Simon Bate, Scriptorium

Part of the "Things to Consider when Moving to DITA" Webinar Series Presented Jointly with Scriptorium Publishing

For many years FrameMaker has been the industry standard authoring tool for technical writers. If your publications team creates volumes of technical documentation, chances are you've got a great deal of content in FrameMaker. This webinar introduces several methods for converting content from unstructured FrameMaker to structured, topic-based authoring using DITA. The techniques described in this webinar range from the tools bundled with FrameMaker to relatively inexpensive third-party tools. No matter what platform you'll be using to author your XML content, this webinar has something for you.

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Presenters:
Chris Fenton, Marketing Strategist, AIIM
Phillip Barratt, Director of Sales and Marketing, Ovidius
Jacquie Rhodes, Technical Communications Group Leader, CSR
Chris Royston, Technical Communicator, CSR

For many types of documentation, the growing adoption of XML as the source of content is well proven. From authoring through content management to publications, XML and the various XML based technologies offer control and efficiencies over the more proprietary alternatives.

This webinar offers a working example of XML in use for documentation and covers variant management in detail. Cambridge Silicon Radio PLC (CSR) shows how variant management allows them to customise documents for specific target group end users or specific product configurations.

View this webinar to see the illusive re-use and re-purposing of XML in action!

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Presenter:
Tom Magliery, XML Technology Specialist, JustSystems

Creating content in XML is essential if companies want to embrace the benefits of content reuse. However, many content contributors who are subject matter experts – financial analysts, engineers, HR policy makers, and others – have no knowledge of XML. Yet they need a familiar and close-at-hand solution so they can work efficiently with their documentation colleagues to contribute structured content, insert images, and create lists, tables, and whole sections.

This Webinar shows you how to provide your subject matter experts a way to contribute valuable input without requiring them to learn a complicated new application, by creating a custom solution using XMAX, the embeddable XML editing component. We show examples of how to create a lightweight, easy-to-use XML editor that is tightly integrated with your critical business applications and can be deployed without the IT overhead of desktop installers.

View this Webinar and you will learn:

• How to integrate XML authoring into custom environments such as web publishing systems, content management systems, customer relationship management systems, and other business applications
• How to customize your application to provide exactly the functionality that your users need
• Examples of real-world applications using XMAX
• How applications built with XMAX are different from XMetaL Author Enterprise

Who should view?

Developers and users who need to integrate XML authoring into their current environment to involve casual contributors or subject matter experts who have no knowledge of XML.

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Presenters:
Dr. JoAnn T. Hackos, President, Comtech Services and Director, CIDM
Su-Laine Yeo, Interaction Design Specialist, JustSystems

Hosted By: KMWorld

Well-managed content is easy to find, easy to maintain, up-to-date and consistent. Who doesn’t want everyone to have access to the answers they need? Or to update information in one place that results in updated information everywhere? Or for archives to be safely stored, while the latest version is obvious?

The goal of better-managed content is now much easier to achieve…even on constrained budgets. DITA (the Darwin Information Typing Architecture standard) is rapidly being adopted as a proven foundation for content. And Microsoft SharePoint has made basic content management features accessible to hundreds of thousands of companies worldwide.

Whether you’re in HR, legal, marketing or other departments, this webinar will teach you to leverage DITA and SharePoint for cost-effective information sharing. View this webinar to learn:

• How real-world organizations make well-planned, collaborative authoring a competitive advantage through improved speed, lower costs and higher-value communication;
• How to use DITA, using concrete examples, to create a single set of source files so you can make an update in one place and see it everywhere; and
• How to use Microsoft SharePoint as a content management system for DITA content without expensive server add-ons or complex IT overhead.

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Presenters:
Joan Lasselle, President, Lasselle-Ramsay
Jana Humphreys, Director of Operations, Lasselle-Ramsay
Tom Voltz, Technology Manager, Lasselle-Ramsay

Part of the "DITA XML Advisor Webinar Series" and Presented by our Partner, Lasselle-Ramsay, Inc.

View this webinar to learn how you can leverage the technology investment made in tech pubs for training and support content. We discuss some of the pitfalls of a reuse mentality and show you ways to use DITA, XML, and other tools to collaboratively build targeted content for multiple purposes.

This Webinar will help you understand:

• The benefits and pitfalls of cross-functional reuse
• What can be re-used in training
• How adult learning best practices can increase the value of your content
• How to “package” content for learning

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Presenters from Stilo International:
Les Burnham, Chief Executive Officer
Marc Speyer, VP, Content Migration Services

DITA has attracted a lot of attention because of the flexibility it offers for re-using and sharing content, but what companies really want to know now is how to overcome the practical challenges of moving across to this new architecture. The successful migration of legacy content is an essential part of this process; however the complexity and costs involved are often underestimated.

JustSystems invited Les Burnham and Marc Speyer of Stilo International, a JustSystems partner, to talk about a new and simplified approach to migrate legacy documents to DITA and other XML publishing environments. The presenters review a new online content conversion service that helps take the guesswork out of content conversion projects and simplifies the content migration process. Through a practical demo, the presenters show how Word and FrameMaker documents can be easily converted to XML through a secure web portal; reducing the time required for content migration and improving the accuracy and quality of the process.

Key takeaways:

• Gain an understanding of the benefits of online content conversion, as compared to conventional migration services
• Find out the potential for dramatic cost and time savings as documents can be converted individually or batched in thousands with immediate results
• Discover how to achieve high levels of quality and precision when converting your legacy content through extensive content analysis capabilities
• Learn how to accelerate the adoption of XML DITA publishing solutions and achieve rapid ROI
• Understand how XMetaL can be used and integrated into the conversion workflow for final improvements and quality assurance
• View a demo that showcases how to convert legacy Word and FrameMaker documents, using Migrate to XML DITA over the internet, risk free, and at minimal cost

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Presenters:
Joan Lasselle, President, Lasselle-Ramsay
Jana Humphreys, Director of Operations, Lasselle-Ramsay
Tom Voltz, Technology Manager, Lasselle-Ramsay

Part of the "DITA XML Advisor Webinar Series" and Presented by our Partner, Lasselle-Ramsay, Inc.

This Webinar focuses on the ability to use DITA (XML) to deliver to multiple outputs to improve the customer experience and gain efficiency. We discuss the complete project lifecycle starting with persona development across functions and show you where to begin with a content management initiative.

Learn how to:

• Put together a business case and develop an ROI
• Identify opportunities for optimization using a content maturity model
• Audit the content, development process, and technology
• Align the content development process to the product lifecycle
• Analyze the audiences and build a content delivery model that aligns with their needs
• Identify how DITA can support the delivery model
• Build a project roadmap
• Put together metrics for measuring success

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Presenters:
Joan Lasselle, President, Lasselle-Ramsay
Jana Humphreys, Director of Operations, Lasselle-Ramsay
Tom Voltz, Technology Manager, Lasselle-Ramsay

Part of the "DITA XML Advisor Webinar Series" and Presented by our Partner, Lasselle-Ramsay, Inc.

Most companies approach product content through discrete processes that differ from function to function. This silo-ed approach results in a fragmented customer experience that doesn’t support your brand identify or link to the task at hand. It also creates redundancy that wastes company resources, lengthens cycle time, and increases cost. This Webinar will help you understand why you need to implement structured content strategies beyond traditional technical publications to include the complete customer lifecycle. Key learning points:

• why content management is a business practice not a technology
• why you need to systematically address user content needs
• how you can map the content model to the complete customer lifecycle

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Speakers:
Chip Gettinger, VP, Services and Sales Support, Astoria Software
Jeff Deskins, Principal Consultant, JustSystems

Moderator:
Scott Abel, The Content Wrangler

The pressures product documentation departments face in today’s content-filled world isn’t just about reducing costs, it’s also about generating more with what you have.

Join Scott Abel of The Content Wrangler and panel of experts from JustSystems and Astoria, as they discuss the move to dynamic content and why it’s important to your organization. Most importantly, you’ll learn how to “future-proof” your organization as we move to a more interactive world.

What you’ll learn:

• What is dynamic content
• Benefits of dynamic content for customer deliverables
• Key steps to delivering content dynamically
• Managing dynamic content for global, localized deliveries
• Improving authoring, management and accessibility of content for increased customer satisfaction
• Success examples and industry trends

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Presenters:
Rod Nelsestuen, Senior Analyst, TowerGroup
Paul Wlodarczyk, VP, Solutions Consulting, JustSystems

Information is the lifeblood of financial services companies. Whether you’re in the banking, insurance or brokerage markets, producing accurate, up-to-date value-added informational content is what sets you apart from the competition in today’s web-enabled world. And even more critical is that the information you publish, in the form of proposals, policies or research, is timely and customized to meet ever-changing client expectations and regulatory requirements.

With guest speaker, Rod Nelsestuen, Senior Analyst of TowerGroup, this informational webinar will review how to deliver highly responsive and personalized content to more mediums, while reducing publishing and maintenance costs. You will learn

• How to assemble and publish customized quality content that meets regulations and fulfills client expectations.
• Key considerations for avoiding errors and delays in the information creation process that could be detrimental to the business.
• How to lower the costs of information publishing to the Web, print, mobile devices or other mediums. Best practices for producing and distributing your informational content efficiently and securely.
• Considerations for the involvement of select subject matter experts in the content creation and collaboration process.

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Presenters:
Speaker: Jeff Deskins, Principal Consultant

An exclusive STC Member Webinar

DITA (Darwin Information Type Architecture) gained popularity in the technology industry as a key standard for single source approach and is now a serious contender in a variety of industries such as financial services and publishing as a better way to manage content. This informative Webinar reviews all the key considerations to keep in mind when researching, planning and implementing a DITA project. Join us and walk away knowing how DITA can deliver the cost and time savings for your organization. Here’s what you’ll learn:

• How to building a business case for DITA
• How to create a DITA tool checklist
• Key points for setting up your information architecture
• How to define topic templates, conditional text and metadata
• Considerations for specialization
• How to customize DITA output
• Considerations for training end users

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Presenters:
Speaker: Amber Swope, JustSystems

The recent introduction of standards, such as DITA, allows different departments within an organization to repurpose and reuse content from a single source. The major benefits to this strategy are reducing work by eliminating redundant content creation and improving quality by updating and maintaining a single source for the content. For example, product description content produced in Marketing for a product datasheet can now be easily leveraged in different departments – in Customer Support for the Web portal or Technical Publications for the online Help system. Join this Webinar to learn the key things your department should consider before sharing content across different departments. Get answers to questions like:

• What are the key things the organization as a whole should keep in mind regarding processes?
• What are the initial steps to consider before you share content outside the department?
• How do you best manage the content to keep other departments updated?
• What are the key guidelines and processes that need to be set?
• How to manage controlled and dynamic content?

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DITA has gained traction so quickly because it allows organizations to easily repurpose and reuse content for multiple channels and languages – resolving two business challenges companies face when producing complex informational content. Although DITA’s growth began in technical publications, many organizations today have adopted DITA for different applications such as in technical support and policies and procedures.

Join us in this educational webinar to learn how DITA is applied at organizations such as Tellabs and Sybase. Also, as OASIS is set to release the DITA 1.1 specification, we will talk about the two major themes: support for printed books and glossaries and increased extensibility, and how the new features can benefit your DITA implementation.

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Presenters:
Amber Swope, JustSystems

If you’re moving to DITA, one of the first things to consider during your planning phase is your information architecture. The proper information architecture is a requirement for successful content reuse with DITA and in the long run a well developed IA will save you time and money.

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Presenter:
Art Kedzierski, Tellabs

In the evolving and demanding world of telecommunications, Tellabs supports telecom service providers with the design, development, and deployment of wireline, wireless, and cable solutions worldwide. But with each unique solution deployment requires knowledge transfer from engineers to field service staff to ensure a smooth system upgrade. Learn how Tellabs' New Product Introduction group used DITA to transition to customer-centric writing.

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Presenters:
Andrew VanConas, Quadralay
Amber Swope, JustSystems

User assistance encompasses a range of output formats, including printed manuals, catalogs or training materials, Web site content, online Help systems, Web-based tutorials. By moving to the structured architecture provided by DITA, you can improve your content development process and take advantage of the flexibility that XML source allows for multi-channel publishing. In this Webinar, we discuss the advantages of moving to DITA for delivering UA content to multiple formats, audiences and languages.

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Presenter:
Bob Zebian, Information Architect, Sterling Commerce

When the mission at Sterling Commerce shifted to focus on providing customers with "solutions" instead of products, and to step up efforts to deliver not just customer "satisfaction" but customer "delight", the documentation team knew it had to change its ways. The traditional forms of documentation simply weren't going to support these new corporate mandates. View this archive where guest speaker, Bob Zebian, Sterling Commerce, discusses how the company migrated to topic-based content authoring and management.

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Presenter:
Bret Freeman, Principal Consultant

Documenting policies and procedures across HR, legal, and operations in order to meet various regulatory and industry compliance requirements can be a complex task. But automation can take the manual effort and guesswork out of compliance. Use technology-enabled processes to manage high volumes of content, deliver up-to-date information to staff or regulatory bodies — and ensure compliance by publishing that information with speed and efficiency.

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Presenters:
Rob Kimm, Medtronic and Bill Trippe, Gilbane Group

While documentation is a necessary deliverable for all companies, its value and contribution to bottomline business results is often underestimated and overlooked.

For Medtronic, one of the world's most innovative medical device manufacturers, documentation is much more than a checkbox on a product release timeline—it is a direct link to customer satisfaction and patient well-being. In this webinar, Medtronic's Rob Kimm and Gilbane Group's Bill Trippe discuss Medtronic's approach to delivering a better customer experience while also ensuring compliance with regulations that impact technical documentation.

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Presenter:
Greg Dierickse, EMC Documentum and Tom Magliery, XML Technology Consultant, JustSystems

Content management is critical to the success of your product information, whether for your website, on the intranet or in printed materials. Content management and authoring in a single platform provides the foundation for creating high quality and consistent product information. Guest speaker, Greg Dierickse, Senior Product Marketing Manager – Interactive Content Solutions at EMC Documentum, joins us to discuss the steps to building a successful end-to-end content authoring and management solution.

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Presenter:
Jerry Silver, Director of Product Management

One of the key advantages of authoring content in XML is to publish from a single source to multiple formats, while being enable to personalize documents. By separating content from presentation, writers and experts can focus on what they do best – and leave the publishing up to XMetaL and the DITA Open Toolkit. View this webinar to learn how to publish to PDF, HTML, and Help files from one source of content.

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Presenter:
Paul Wlodarczyk, VP, Solutions Consulting

With document-based content doubling in volume annually and in the face of increasing regulatory requirements, it’s more important than ever for content creation and approval to be fast and accurate. Many organizations are finding that their existing approach to creating and reviewing business content is breaking under the pressure, especially for large or complex documents and when diverse teams of authors, subject matter experts, and approval authorities are involved in the process. In short, e-mail, Word, and PDF simply aren’t enough. View this webinar to discover three keys to accelerating authoring, review, and approval with topic-oriented collaboration – a best practice that assure timely, accurate, and authentic documents that meet the demands of your business.

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Presenter:
Arona Primalani, Principal Consultant

"Composite applications" or "enterprise mash-ups" and "mashboards" are recent buzzwords. Do these have real business impact? View this webinar and learn why Nippon Chemi-Con, a $1B electronics components manufacturer, abandoned a traditional business intelligence (BI) solution for a XML-powered enterprise mashboard that helped them dramatically optimize operational efficiencies and reduce waste.

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Presenter:
Bret Freeman, Director, Content Lifecycle Solutions

If you’re looking at XML and DITA for content authoring, there are many moving parts to consider, including how you’re going to manage and publish the content that you author in XML. What are the advantages of using a content management system with DITA? What are the options? In this Webinar, Bret provided a step-by-step roadmap for easing into DITA for content authoring and management.

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Presenter:
Jerry Silver, Director of Product Management

Recent studies have found that poor experience with product documentation is one of the primary causes of customer dissatisfaction. DITA and XML can improve your documentation and your customers’ experience of your products by enabling consistent information in multiple channels; timely updates to content in one or more languages; and more personalized and relevant content. Learn how topic-level authoring, reuse, and dynamic publishing improve customer satisfaction.

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Specialization is a key feature of DITA that allows information types to be customized for the authoring and publishing needs of your organization and industry. DITA specialization drastically simplifies the process of creating new DTDs for your unique information types.

View this Webinar to learn how to provide a tailor-made authoring environment based on specialized DTDs complete with templates, stylesheets, custom menus and metadata dialogs.

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Presenter:
Bret Freeman, Director, Content Lifecycle Solutions, JustSystems, Inc.

You already know that DITA is the new XML content authoring and management standard that boasts extreme productivity and cost-savings, as well as revenue opportunities. But how can you build your case to the executives to get the green light? View this Webinar to learn how to calculate cost savings, process improvement and Return on Investment (ROI) to help you make the case for a move to DITA.

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Presenters:
Beth Gold-Bernstein, VP Strategic Products and Services, ebizQ
Paul Wlodarczyk, VP of Solutions Consulting, JustSystems, Inc.

View this webinar and learn how mash-ups are evolving to enable business solutions including management dashboards, financial reporting and analysis, manufacturing inventory control, call center agent integration, as well as other applications.

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Presenters:
Maria Brownstein, Sr. Engineering Manager, Sybase Inc.
Bret Freeman, Director, Content Lifecycle Solutions, JustSystems, Inc.

Sybase and JustSystems discusses 7 things you need to know before getting started in your information architecture project. Special guest speaker Maria Brownstein shares best practices from a real-world content lifecycle implementation in Sybase's technical publications department that manages documentation for 7 major product lines, over 60 products and solutions, in multiple languages.

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Presenters:
Chad Jackson, Research Director, Aberdeen Group
Suzanne Escoffier, Sr. Manager, Consumer Information Development, Symantec Corp
Bret Freeman, Director, Content Lifecycle Solutions, JustSystems, Inc.

Viewing this informative archived Webinar to learn how processes and technologies can help you meet product launch and publication dates – on budget, with fewer resources, and in multiple languages. Chad Jackson, Aberdeen Group, reveals the 6 keys to success for your team to create on-time, cost-effective, and easy-to-read documentation in different languages. Suzanne Escoffier, Symantec, shares best practices that have allowed her documentation team to accelerate time-to-market of their software while improving accuracy and quality of the documentation.

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