Symitar Collaborates with JustSystems to Reap the Benefits of Structured Authoring

Credit Union Software Provider Reduces Costs, Connects Writers Company-Wide and Decreases Workload with DITA and XMetaL Author Enterprise

NEW YORK and VANCOUVER — May 27, 2009 — JustSystems, the largest independent software vendor in Japan and a worldwide leader in XML and information management technologies, today announced that Symitar, a division of Jack Henry & Associates, Inc. (Nasdaq: JKHY) that provides credit unions with software systems and related services, has been able to reap the benefits of structured authoring. Symitar has successfully cut costs, connected its writers throughout the organization, and decreased its writing workload by implementing DITA and JustSystems’ XMetaL Author Enterprise.

Since being acquired by Jack Henry & Associates, Inc. in 2000, Symitar has grown exponentially and so has the workload of its technical publications department. Each year the company produces three large software updates, placing tremendous pressure on the 10-person team to keep up with product documentation changes. In the past, this has left little room for taking on strategic projects that could potentially add value for the customer and for Symitar. The company knew it was time to abandon its existing unstructured authoring system.

To address Symitar’s documentation challenges, the company moved to a structured authoring system using XMetaL Author Enterprise, which has empowered both technical and non-technical writers to create valid, structured XML content that can be shared and reused throughout the organization. Also, JustSystems allows Symitar authors to focus on small chunks of information rather than monolithic documents. This approach has reduced errors, cut costs, and saved time — freeing up team members to work on other projects for the company. Finally, by getting writers to accept JustSystems’ collaborative, bottom-up approach to documentation, Symitar’s documentation team has increased employee morale and enhanced its status across the company.

“What began as a documentation group project now has become a company-wide Symitar initiative,” said Terry Barraclough, technical publications manager for Symitar. “Our department is no longer looked at as the guys who write the ‘documentation’ releases, but as the conduit for expertise in how to use XML, how to arrange information, how to automate tasks — this is a complete shift in perception. By implementing XMetaL Author Enterprise, XML has really become a key lever for competitive advantage, and the documentation team is at the center of that strategy.”

“XMetaL Author Enterprise ensures the timely delivery of consistent information across documents, products, and channels — and thus helps boost efficiency and customer satisfaction in less time, for less cost,” said Aaron Deitcher, vice president of North America and EMEA for JustSystems. “We’ve watched Symitar’s documentation team benefit from XML, and now other departments within the company are getting wind of this which is building the case for a company-wide content management system that can be capitalized and depreciated over time. We look forward to seeing the Symitar deployment continue to proliferate.”

For more information on Symitar, please visit http://www.symitar.com; and for additional details on their transition to a structured authoring process, go to http://na.justsystems.com/files/casestudy-symitar.pdf . For more information on JustSystems, please visit http://www.justsystems.com/ and the JustSystems Knowledge Center at http://na.justsystems.com/KnowledgeCenter.

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About Symitar

Symitar, a division of Jack Henry & Associates, Inc., is the leading provider of integrated computer systems for credit unions of all sizes. Symitar currently serves more than 700 credit unions as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at www.symitar.com.

About Jack Henry & Associates, Inc.

Jack Henry & Associates, Inc. (Nasdaq: JKHY) is a leading provider of computer systems and ATM/debit card/ACH transaction processing services primarily for financial services organizations. Its technology solutions, which are now serving more than 8,700 customers nationwide, are marketed and supported through three primary brands. Jack Henry Banking(TM) supports banks ranging from de novo to mid-tier institutions with information and transaction processing solutions. Symitar is the leading provider of information and transaction processing solutions for credit unions of all sizes. ProfitStars(R) provides highly specialized products and services that enable financial institutions of every asset size and charter, and diverse corporate entities to mitigate and control risks, optimize revenue and growth opportunities, and contain costs. Additional information is available at www.jackhenry.com.

About JustSystems

JustSystems is a leading global software provider with three decades of successful innovation in office productivity, information management, and consumer and enterprise software. With over 2,500 customers worldwide, the company is continuing a global expansion strategy based on its xfy enterprise software, XMetaL content lifecycle solutions, and its pioneering work in enabling XBRL financial reporting technologies. JustSystems is one of the 2008 KMWorld 100 Companies that Matter in Knowledge Management, a 2008 EContent 100 member, and was recognized on the 2008 KMWorld Trend-Setting Product list for XMetaL. Major strategic partnerships include IBM, Oracle and EMC. For more information, please visit http://www.justsystems.com.

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