xfy Solutions for Call Centers

For large call centers in insurance and financial services, staff operate in a transaction-heavy environment, where accessing multiple databases and operating in multiple screens is today's norm. But inbound calls require a greater touch of humanity to support more free-flowing conversations.

xfy Enterprise enables innovative call centers to create one single screen to access and update data in disparate sources. A dashboard-like interactive interface that empowers business users to jump in and out of vast amounts of data - to both view and update the information as required. Helping call center staff to interact with clients in real-time, to improve customer satisfaction and loyalty.

xfy Enterprise enables businesses to:

• Create a composite interface of disparate systems, including accounts, patient plans, providers, members, and employer group data
• Create dynamic interfaces that can be changed to suit the user's needs, where information is also updated back to the source systems seamlessly
• Leverage SOA and XML-supported databases to provide users with the information objects to use dynamically
• Support free-flowing conversations with clients to fulfill their needs and improve loyalty

Download the Call Center Excellence Solution Brief >>