Customers

• Aerospace
• Automotive
• Financial
• High-Tech: Hardware and Manufacturing

• High-Tech: Software
• Publishing
• Other

Aerospace

Featured Customers

Continental Airlines produces a vast amount of content directly linked to safety, compliance and customer satisfaction. Long after implementing XMetaL to streamline the creation process, Continental still measures cost-savings year after year by saving money on training, distribution and resources.

XML improves technical publication efficiency for Continental Airlines (PDF – 237 KB)

The European Space Agency chose XMetaL to streamline procedural accuracy in one of most demanding environments possible – on the International Space Station (ISS). One of their best discoveries: with almost no training, their programmers started work on a custom XML authoring system right out of the gate.

XML-based Procedures Take Flight On Board the International Space Station (PDF – 180 KB)

Automotive

Featured Customers

The task given to the engineering team at Robert Bosch GmbH – who design and deliver engine systems and software – is exacerbated by the sheer volume of content they need to create. Find out how XMetaL not only solved their documentation problem, but also changed the team’s way of thinking about efficiency issues and critical business processes.

XMetaL streamlines the documentation of engine management systems for Robert Bosch GmbH (PDF – 272 KB)

Renault Trucks streamlines the process of creating, updating and publishing vehicle service and user documentation in 14 languages, across various output formats including print, CD-ROM, and the Web.

XMetaL-ISMR Solution Takes a Load Off the Documentation Team at Leading Truck Manufacturer (PDF – 220 KB)

Financial

Featured Customers

In a content-saturated market, CIBC World Markets, the investment and merchant banking operation of the Canadian Imperial Bank of Commerce, needed to instantly deliver investment banking reports to clients anytime, anywhere. After evaluating other solutions that proved too cost-prohibitive or too complicated to implement, the organization selected XMetaL to reach out to our clients in a way that was never before possible.

XMetaL helps CIBC World Markets to help their customers (PDF – 167 KB)

High-Tech: Hardware and Manufacturing

Featured Customers

Continuous change is a hallmark of the communications industry. As a service provider to some of the largest communications companies in the world and with a constantly growing and evolving product portfolio, Tellabs needed a way to improve documentation and knowledge sharing. Using XMetaL integrated with EMC Documentum WebTop Content Management System (CMS), Tellabs is now able to provide documentation based on each customer’s individual installation or upgrade.

Tellabs Solidifies Customer Relationships
by Providing Superior Field Service
Documentation using XMetaL® and DITA (PDF – 265 KB)

Laborious, outdated and inconsistent processes at Texas Instruments Incorporated (TI) meant that documentation was produced at a snail’s pace, affecting time-to-market. With a massively complex array of content to produce, the team selected XMetaL to realize significant productivity gains – and won.

Texas Instruments at work (PDF – 170 KB)

High-Tech: Software

Featured Customers

Delivering best in class business solutions for secure,
enterprise computing, Citrix is at the forefront of desktop,
application and server virtualization, application networking and
cloud computing. Their customers include the world’s largest
Internet companies, 99% of Fortune Global 500 enterprises and
hundreds of thousands of small businesses in more than 100
countries.

For their Education team, creating a more efficient method for
authoring product training and support materials for print and
online delivery, and for easy customization and maintenance was a
priority. Learn how and why they chose to work with XMetaL in order
to meet this goal in the case study below.

Shifting to XML authoring is helping the Citrix Education team write
a new chapter in efficiency
(PDF – 79 KB)

Symitar, a Jack Henry Company, is the leading provider of core processing solutions for credit unions. Its documentation group started its shift to structured authoring with big ambitions and has been able to realize the efficiency that using structured content can bring. Find out how the team has increased employee morale, improved documentation quality and enhanced its status across the company while learning how important planning was to a successful transition to XML.

Symitar’s shift to XML cuts costs,
connects writers and chops workload (PDF – 139 KB)

Part of the mission for Sterling Commerce is to “simplify the most complex business processes to help customers achieve business without borders.” Faced with escalating content demands and a new strategic directive towards selling solutions instead of products, find out why Sterling Commerce chose XMetaL to overcome its own internal process barriers.

Single-sourced Content Management with XMetaL Creates Customer Delight for Sterling Commerce (PDF – 235 KB)

Once Sybase set its sights on XML and DITA as the modes of content delivery for the future—it chose JustSystems’ XMetaL solution as its enabling technology. Sybase’s inclusive, people-driven and holistic approach adds up to a set of best practices, all of which are relevant for any organization exploring the transformative potential of an XML-based content lifecycle.

Sybase Customer Story (PDF – 357 KB)

Archived Webinar: “Lessons Learned from Sybase’s Content Lifecycle Implementation: 7 Steps to Getting Started”

Publishing

Other

Featured Customers

Faced with a constantly growing, complex stream of applications to process, the World Intellectual Property Organization (WIPO) implemented XMetaL to deliver more cost-effective, higher quality service. WIPO’s content authors felt immediately comfortable in the XMetaL system. And with high familiarity comes high adoption – and business impact.

International patent filing system reduces mountains of paper (PDF – 159 KB)